Returns & Refunds

We aim to make returning products as straightforward as possible. If you need to return an item, please contact our sales team before sending any goods back so we can confirm the appropriate process.

↩ Returns

Returns of standard stocked products require prior authorisation before goods are returned.

📦 Condition of Goods

Returned products should be unused and, where possible, in their original packaging.

⚠ Damaged or Incorrect Goods

Please inspect all goods upon delivery or collection. Any shortages, incorrect items or visible damage should be reported within 48 hours.

📋 Bespoke Products

Specially manufactured, bespoke or non-standard goods cannot be cancelled or returned once ordered.

💷 Restocking Charges

Approved returns of standard stocked goods may be subject to a restocking charge.

📞 Need Assistance?

If you have any questions regarding a return, replacement or order issue, our sales team will be happy to assist.

Returns Information

✔ Contact us before returning any goods
✔ Standard stocked goods require return authorisation
✔ Returns may be subject to a restocking charge
✔ Bespoke and non-standard products cannot be returned
✔ Report shortages or damage within 48 hours
✔ All orders are subject to our Terms & Conditions